Frequently Asked Questions
Shipping & Delivery
Do you ship internationally?
Yes. We ship worldwide from our warehouse in Europe. Delivery times may vary depending on the destination. View shipping policy → [link]
How much does shipping cost?
Shipping is free on all orders over €200. For other orders, shipping fees are calculated at checkout.
Returns & Exchanges
Can I return my order?
Yes. You can return your item within 14 days of delivery. Items must be unworn, unwashed, and in original packaging. Request a return → [link]
Can I exchange for a different size?
Unfortunately, we do not offer direct exchanges. Please return your item and place a new order.
Products & Materials
Are your products vegan?
Yes. All Soley Space pieces are 100% vegan, using plant-based and recycled fabrics. Learn more about our materials → [link]
Where are your items made?
All pieces are crafted in limited runs at our atelier in Istanbul, in collaboration with local artisans.
Orders & Payment
What payment methods do you accept?
We accept Visa, MasterCard, Amex, PayPal, and Apple Pay. Klarna is available for split payments in select countries.
How can I track my order?
You’ll receive a tracking link via email once your order is shipped.
Other Questions
Can I visit your studio?
Our physical studio operates by appointment only. Reach out → [contact form link]
Are you available for creative collaborations?
We welcome meaningful collaborations. Please send your proposal to gunseli@soleyspace.com.