Frequently Asked Questions

Shipping & Delivery

Do you ship internationally?
Yes. We ship worldwide from our warehouse in Europe. Delivery times may vary depending on the destination. View shipping policy → [link]

How much does shipping cost?
Shipping is free on all orders over €200. For other orders, shipping fees are calculated at checkout.

Returns & Exchanges

Can I return my order?
Yes. You can return your item within 14 days of delivery. Items must be unworn, unwashed, and in original packaging. Request a return → [link]

Can I exchange for a different size?
Unfortunately, we do not offer direct exchanges. Please return your item and place a new order.

Products & Materials

Are your products vegan?
Yes. All Soley Space pieces are 100% vegan, using plant-based and recycled fabrics. Learn more about our materials → [link]

Where are your items made?
All pieces are crafted in limited runs at our atelier in Istanbul, in collaboration with local artisans.

Orders & Payment

What payment methods do you accept?
We accept Visa, MasterCard, Amex, PayPal, and Apple Pay. Klarna is available for split payments in select countries.

How can I track my order?
You’ll receive a tracking link via email once your order is shipped.

Other Questions

Can I visit your studio?
Our physical studio operates by appointment only. Reach out → [contact form link]

Are you available for creative collaborations?
We welcome meaningful collaborations. Please send your proposal to gunseli@soleyspace.com.